Frequently asked questions

ZafeConnect is a Danish messaging provider for enterprise customers. It offers A2P SMS, RCS and iMessage, email, chat apps and a CPaaS platform with analytics included, operated by ZafeConnect ApS in Vedbæk, Denmark.

ZafeConnect serves enterprise customers. Smaller businesses are served by Wezend, our technology partner and part of the same company group.

Wezend is our technology partner and part of the same company group. Wezend serves smaller businesses; ZafeConnect takes care of enterprise customers.

Email info@zafeconnect.com, call +45 71997988, or use the contact page to send a message or book a meeting.

A2P SMS, MMS, RCS, email, WhatsApp Business, Viber, Telegram, Apple Messages for Business, LINE, Messenger and more, plus voice, SenderID, phone numbers and number lookup. Availability varies by country and channel provider.

Yes. ZafeConnect provides comprehensive tracking and analytics across email, RCS, iMessage and SMS, and selects the most cost-efficient delivery method for you, starting with RCS and iMessage.

Communications Platform as a Service: a cloud platform that gives your applications messaging and voice through APIs. ZafeConnect’s platform lets you create customized message flows at no additional cost.

More than 190 countries through one platform and one integration. Features and reporting vary by country and operator. See the global network overview for details.

Yes. ZafeConnect uses direct operator connections, complemented by partner direct routes (direct connections run by partners) to achieve global reach.

Yes. Delivery statuses come from the mobile operators’ own delivery reports, and are available through the API, webhooks and your analytics. The level of detail varies by country.

The platform carries millions of SMS every day, backed by multiple upstream providers and failover through alternative routes or regions.

You pay only for messages that are delivered. There are no setup fees, system fees, operating fees or subscription fees.

Savings of up to 40% are possible compared with traditional SMS, because RCS and iMessage are selected first as the most cost-efficient delivery methods.

SenderID Protection helps stop others from sending SMS under your sender name. ZafeConnect needs a signed Letter of Authorization (LOA) to register it on your behalf, and it carries a separate monthly fee in addition to message fees. Contact us for the fee for your countries.

Yes. Advanced analytics tools are automatically included in all customer solutions, at no additional cost.

You could be live in as little as 2 weeks from the moment you decide to get started.

Tell us the sender name, your use case and the destination countries, and provide your company details and any documents the country requires. We check the rules, submit the registration and activate the sender in your account. See the step-by-step guide.

Through the ZafeConnect API, or by connecting your existing communication systems.

ZafeConnect reports a message delivery rate of over 98%. In case of network issues, failover systems route messages through alternative routes or regions.

No. ZafeConnect reports a message delivery rate of over 98%. That is a reported rate, not a delivery guarantee or an SLA. Delivery depends on the destination, the operator and the recipient’s device, and the Customer Terms of Service state that delivery or receipt of messages is not guaranteed.

A dedicated support team is available 24/7.

Personal data that ZafeConnect processes on behalf of customers is handled under the agreement and data processing terms with the relevant customer. See our security page and privacy policy.

No. This website does not set cookies and does not use analytics or advertising trackers.

Send us your requirements and we will walk through them with your security team. See the security page.