Chat apps

WhatsApp Business messaging for customer communication

Meet customers where they already chat, with business messaging on one of the world’s most popular apps.

Talk to us about WhatsApp Business All products
  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

Capabilities

What you can do with WhatsApp Business

WhatsApp is one of the most widely used messaging apps in the world. The WhatsApp Business Platform lets companies send notifications and hold conversations with customers who have opted in.

Opt-in conversations

Message customers who have agreed to hear from you, on an app they already use.

Notifications and support

Send order updates and alerts, and answer customer questions in a conversation.

One platform

Manage WhatsApp next to SMS, RCS and email with shared analytics.

Easy integration

Connect via API or your existing systems.

Through ZafeConnect you can add WhatsApp Business to the same platform as your SMS, RCS and email, and track it together.

How it works

From first message to measurable results

  1. 1

    Connect

    Integrate through the ZafeConnect API or connect your existing systems. You could be live with WhatsApp Business in as little as 2 weeks.

  2. 2

    Launch

    Send from one platform. Our system selects the most cost-efficient delivery method for you, with failover systems for network issues.

  3. 3

    Measure

    Follow performance in the analytics that are included in every ZafeConnect solution, and keep improving.

Typical use cases

  • Order, delivery and booking notifications
  • Customer service conversations
  • Appointment reminders and confirmations

FAQ

WhatsApp Business: frequently asked questions

Do customers need to opt in?

Yes. WhatsApp requires that businesses have customer permission before sending messages. We can advise on compliant opt-in collection.

Do I need pre-approved templates?

WhatsApp generally requires pre-approved message templates for business-initiated messages. The rules are set by WhatsApp and can change, so we guide you through the current requirements.

Can I combine WhatsApp with SMS?

Yes. Use WhatsApp for customers who prefer it and other channels for everyone else, from one platform.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to your use case.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.