Core messaging

Omnichannel messaging on one platform

Reach each customer on the channel that works best, and see every channel’s results in one place.

Talk to us about Omnichannel All products
  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

Capabilities

What you can do with Omnichannel

Customers do not live in a single channel. An omnichannel approach lets you reach them on SMS, RCS, iMessage, email and popular chat apps, without building and maintaining a separate integration for each.

One integration

Connect once through the API or your existing systems, then add channels as you grow.

Cost-aware routing

Our system selects the most cost-efficient delivery method for you, starting with RCS and iMessage.

Unified tracking

Follow results across channels in one place.

Custom flows

Create customized message flows with the CPaaS platform at no additional cost.

ZafeConnect provides comprehensive tracking and analytics across multiple channels, including email, RCS, iMessage and SMS, all tracked seamlessly.

How it works

From first message to measurable results

  1. 1

    Connect

    Integrate through the ZafeConnect API or connect your existing systems. You could be live with Omnichannel in as little as 2 weeks.

  2. 2

    Launch

    Send from one platform. Our system selects the most cost-efficient delivery method for you, with failover systems for network issues.

  3. 3

    Measure

    Follow performance in the analytics that are included in every ZafeConnect solution, and keep improving.

Typical use cases

  • Notify on the most cost-efficient suitable channel
  • Keep one customer conversation across channels
  • Compare channel performance to optimize spend

FAQ

Omnichannel: frequently asked questions

Which channels can I combine?

SMS, MMS, RCS, email and the chat apps on our products page, such as WhatsApp Business, Viber and Apple Messages for Business. Availability varies by country and channel provider.

Do I need separate integrations?

No. You integrate once, via API or your existing systems, and use the channels you need.

How is performance measured?

With the analytics included in every ZafeConnect solution, tracked across channels.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to your use case.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.