Industry

Messaging for healthcare organisations

Help patients show up, stay informed and reach you, without putting sensitive details at risk.

Talk to us about this All industries
  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

In brief

Healthcare & life sciences: messaging in brief

Appointment reminders and patient notifications, handled with care. ZafeConnect provides A2P SMS, 2-Way Messaging and Voice API for this, connects to 190+ countries through direct operator connections, complemented by partner direct routes, and charges only for delivered messages.

What matters most
Fewer missed appointments, Minimal, careful content, Clear consent and opt-out, Reliable delivery
Products that fit
A2P SMS, 2-Way Messaging, Voice API, SenderID, Email
Network
190+ countries; direct operator connections, complemented by partner direct routes
Integration
REST API or existing systems; live in as little as 2 weeks
Pricing model
Pay per delivered message. No setup, system or operating fees and no subscription.
Delivery
A message delivery rate of over 98% (reported; not a delivery guarantee or SLA)

What matters

What matters most

Hospitals, clinics, pharmacies and life-science companies use messaging for appointment reminders, prescription notices, check-in instructions and follow-up.

Fewer missed appointments

Reminders with an easy confirm or reschedule reply keep schedules full.

Minimal, careful content

Messages should avoid sensitive details and point to secure channels.

Clear consent and opt-out

Patients should know what they will receive and be able to stop it.

Reliable delivery

Time-critical notices need dependable routing and failover.

How ZafeConnect helps

How ZafeConnect helps

Health information is sensitive. Good practice is to keep message content minimal, link to a secure portal for details, and agree the right setup with your data protection team.

Two-way messaging

Let patients confirm, cancel or reschedule by replying.

Failover and reliability

Failover systems route around network issues, with a delivery rate of over 98%.

Voice and SMS together

Reach patients who prefer calls with voice, and others by text.

Support around the clock

A dedicated support team is available 24/7.

Recommended products

Products that fit

Core messaging

A2P SMS

Reliable, cost-effective application-to-person text messages worldwide.

Learn more Platform & automation

2-Way Messaging

Let customers reply and keep the conversation going.

Learn more Voice & numbers

Voice API

Programmatic voice calls and automated voice messages.

Learn more Voice & numbers

SenderID

Let customers see who is writing before they open the message.

Learn more Core messaging

Email

Email with in-depth analytics at no additional cost.

Learn more

FAQ

Frequently asked questions

Can we send health information by SMS?

We recommend keeping messages minimal and linking to a secure portal for details. Health data is a special category under the GDPR, so agree your approach with your data protection officer.

Can patients reply to confirm appointments?

Yes. Two-way messaging lets patients confirm, cancel or reschedule by replying, and replies can be routed to your scheduling system.

Does ZafeConnect provide healthcare-specific compliance?

ZafeConnect provides the messaging channels and platform. Compliance for your use case depends on your setup and local rules, and we are happy to discuss it with your team.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to you.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.