Use case

Customer support in the channels customers already use

Answer faster, in the apps your customers already open every day.

Talk to us about this All use cases
  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

In brief

Customer support conversations: messaging in brief

Conversations, chatbots and handover on one platform. ZafeConnect provides Chatbot, Knowledge Base and 2-Way Messaging for this, connects to 190+ countries through direct operator connections, complemented by partner direct routes, and charges only for delivered messages.

What matters most
Fast first response, Consistent answers, Smooth handover, Channel choice
Products that fit
Chatbot, Knowledge Base, 2-Way Messaging, WhatsApp Business, Omnichannel
Network
190+ countries; direct operator connections, complemented by partner direct routes
Integration
REST API or existing systems; live in as little as 2 weeks
Pricing model
Pay per delivered message. No setup, system or operating fees and no subscription.
Delivery
A message delivery rate of over 98% (reported; not a delivery guarantee or SLA)

What matters

What matters most

Customers increasingly prefer to message rather than call. Support in chat apps, RCS and SMS lets them ask when it suits them and get answers without waiting on hold.

Fast first response

Customers expect an answer in minutes.

Consistent answers

Everyone should get the same, correct information.

Smooth handover

A bot should pass the conversation to a person.

Channel choice

Customers choose where to ask.

How ZafeConnect helps

How ZafeConnect helps

Combine chatbots and a knowledge base for instant answers with human handover for the cases that need a person.

Chatbot

Instant answers on common questions, any hour.

Knowledge base

One source of truth for bots and agents.

Two-way messaging

Conversations across SMS, RCS and chat apps.

Analytics

See volumes, topics and response patterns.

  1. 1

    Ask

    The customer messages you on their preferred channel.

  2. 2

    Answer

    A chatbot answers from your knowledge base, or hands over.

  3. 3

    Resolve

    A person steps in when needed and closes the case.

Recommended products

Products that fit

Platform & automation

Chatbot

Automated conversations across SMS, RCS and chat apps.

Learn more Platform & automation

Knowledge Base

One source of truth for chatbots, agents and self-service.

Learn more Platform & automation

2-Way Messaging

Let customers reply and keep the conversation going.

Learn more Chat apps

WhatsApp Business

Reach customers on WhatsApp with verified, conversational business messaging.

Learn more Core messaging

Omnichannel

SMS, RCS, iMessage, email and chat apps, managed and tracked together.

Learn more

FAQ

Frequently asked questions

Can a chatbot hand over to a human?

Yes. Flows can pass a conversation to your team when a question needs a person.

Which channels can we support on?

Interactive channels such as RCS and chat apps, plus SMS for simple exchanges. Availability varies by channel and country.

How do we keep answers accurate?

Maintain a single knowledge base that powers both bots and agents.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to you.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.