Platform & automation

A knowledge base that powers faster answers

Keep answers in one place so chatbots and agents give customers consistent, up-to-date information.

Talk to us about Knowledge Base All products
  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

Capabilities

What you can do with Knowledge Base

A knowledge base is your company’s collection of answers: policies, how-tos, product details and troubleshooting steps. When it powers your messaging, customers get consistent answers on every channel.

One source of truth

Keep answers consistent across channels and teams.

Powers automation

Feeds chatbots and flows with approved content.

Easy to maintain

Update an answer in one place and keep every channel in step.

Better handovers

Agents see the same information the bot used.

Pair it with ZafeConnect chatbots and customized message flows so common questions are answered instantly and your team handles the rest.

How it works

From first message to measurable results

  1. 1

    Connect

    Integrate through the ZafeConnect API or connect your existing systems. You could be live with Knowledge Base in as little as 2 weeks.

  2. 2

    Launch

    Send from one platform. Our system selects the most cost-efficient delivery method for you, with failover systems for network issues.

  3. 3

    Measure

    Follow performance in the analytics that are included in every ZafeConnect solution, and keep improving.

Typical use cases

  • Self-service answers to frequent questions
  • Agent assistance with approved information
  • Consistent policy and product information

FAQ

Knowledge Base: frequently asked questions

How does a knowledge base work with a chatbot?

The chatbot draws its answers from your knowledge base, so replies stay accurate and consistent.

Who maintains the content?

Your team owns the content. We can help structure it for messaging.

Can the same content serve several channels?

Yes. That is one of the main benefits: write once, answer everywhere.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to your use case.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.