Use case

Order and delivery notifications that reduce “where is my order?”

Proactive updates mean fewer support contacts and happier customers.

Talk to us about this All use cases
  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

In brief

Order and delivery notifications: messaging in brief

Confirmations, shipping updates and delivery alerts. ZafeConnect provides A2P SMS, RCS and WhatsApp Business for this, connects to 190+ countries through direct operator connections, complemented by partner direct routes, and charges only for delivered messages.

What matters most
Timeliness, Channel choice, Fallback, Low cost per message
Products that fit
A2P SMS, RCS, WhatsApp Business, Push Notifications, Email
Network
190+ countries; direct operator connections, complemented by partner direct routes
Integration
REST API or existing systems; live in as little as 2 weeks
Pricing model
Pay per delivered message. No setup, system or operating fees and no subscription.
Delivery
A message delivery rate of over 98% (reported; not a delivery guarantee or SLA)

What matters

What matters most

Order confirmations, dispatch notices and delivery windows are among the most welcome messages a customer receives. Sent on time, they also reduce support contacts.

Timeliness

Updates must follow the real status of the order.

Channel choice

Customers prefer different channels.

Fallback

If a rich channel is unavailable, another should take over.

Low cost per message

Transactional volumes are high, so cost matters.

How ZafeConnect helps

How ZafeConnect helps

ZafeConnect lets you send them over SMS, RCS, chat apps, push and email from one integration, choosing the most cost-efficient delivery method.

Cost-efficient routing

RCS and iMessage first, then other methods, with savings of up to 40% compared with traditional SMS.

Many channels

SMS, RCS, WhatsApp Business, push and email.

Two-way replies

Customers can ask questions or reschedule.

Failover systems

Delivery routes around network issues.

  1. 1

    Trigger

    Your shop or logistics system fires an event.

  2. 2

    Send

    ZafeConnect delivers the update on the best channel.

  3. 3

    Track

    Delivery and engagement appear in your analytics.

Recommended products

Products that fit

Core messaging

A2P SMS

Reliable, cost-effective application-to-person text messages worldwide.

Learn more Core messaging

RCS

Branded, interactive messages at a fraction of the cost of traditional SMS.

Learn more Chat apps

WhatsApp Business

Reach customers on WhatsApp with verified, conversational business messaging.

Learn more Mobile & payments

Push Notifications

Instant alerts and nudges to app users on iOS and Android.

Learn more Core messaging

Email

Email with in-depth analytics at no additional cost.

Learn more

FAQ

Frequently asked questions

Which channel should I use for delivery updates?

SMS reaches almost everyone. RCS and chat apps add rich content where supported, and push suits app users. Combine them for best coverage and cost.

Can recipients reply to a delivery notice?

Yes. With two-way messaging, replies can reschedule delivery or reach your support team.

How do we handle peak season?

The platform is built for high-volume use. Share your expected peaks with us in advance so we can plan the setup.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to you.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.