Industry

Messaging for retail and e-commerce

Keep shoppers informed and engaged from checkout to delivery and beyond.

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  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

In brief

Retail & e-commerce: messaging in brief

Order updates, offers and service conversations across every channel. ZafeConnect provides RCS, A2P SMS and WhatsApp Business for this, connects to 190+ countries through direct operator connections, complemented by partner direct routes, and charges only for delivered messages.

What matters most
Timely order and delivery updates, Rich, branded promotions, Consent and relevance, Cost control at volume
Products that fit
RCS, A2P SMS, WhatsApp Business, Email, Omnichannel
Network
190+ countries; direct operator connections, complemented by partner direct routes
Integration
REST API or existing systems; live in as little as 2 weeks
Pricing model
Pay per delivered message. No setup, system or operating fees and no subscription.
Delivery
A message delivery rate of over 98% (reported; not a delivery guarantee or SLA)

What matters

What matters most

Retail messaging spans the whole journey: order confirmations, delivery updates, returns, back-in-stock alerts and promotions.

Timely order and delivery updates

Shoppers expect to know where their order is without having to ask.

Rich, branded promotions

Images and buttons turn an offer into a one-tap action.

Consent and relevance

Promotional messages need clear opt-in and an easy way to stop.

Cost control at volume

Seasonal peaks mean large volumes, so cost per message matters.

How ZafeConnect helps

How ZafeConnect helps

With ZafeConnect you can combine SMS, RCS, chat apps and email on one platform, and choose the most cost-efficient delivery method for each message.

Savings of up to 40%

RCS and iMessage are selected first as the most cost-efficient delivery methods, compared with traditional SMS.

Rich channels

Use RCS, MMS and chat apps for visual, interactive messages.

High-volume ready

Built for high-volume use, so peak periods do not become a risk.

One view of performance

Analytics across email, RCS, iMessage and SMS, included.

Recommended products

Products that fit

Core messaging

RCS

Branded, interactive messages at a fraction of the cost of traditional SMS.

Learn more Core messaging

A2P SMS

Reliable, cost-effective application-to-person text messages worldwide.

Learn more Chat apps

WhatsApp Business

Reach customers on WhatsApp with verified, conversational business messaging.

Learn more Core messaging

Email

Email with in-depth analytics at no additional cost.

Learn more Core messaging

Omnichannel

SMS, RCS, iMessage, email and chat apps, managed and tracked together.

Learn more

FAQ

Frequently asked questions

Can we send order updates and promotions from the same platform?

Yes. Use one platform for transactional and promotional messages, with consent handled separately for promotions.

How do we keep costs down at peak volume?

Use rich channels such as RCS where supported and let routing choose the most cost-efficient method. ZafeConnect pricing is per delivered message, with no setup or subscription fees.

Which channel is best for promotions?

Rich, interactive channels such as RCS and WhatsApp usually perform best where available, with SMS as a broad-reach fallback. See our channel comparison guide.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to you.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.