Platform & automation

Chatbots that answer around the clock

Answer common questions instantly on the channels your customers already use, and hand over to people when it matters.

Talk to us about Chatbot All products
  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

Capabilities

What you can do with Chatbot

A chatbot answers customer questions automatically, so people get an instant response at any hour while your team focuses on the conversations that need a human touch.

Always on

Instant answers to common questions, day and night.

Customized flows

Design conversation flows that fit your business.

Human handover

Pass complex questions to your team.

Knowledge-driven

Draw answers from your knowledge base.

Combined with ZafeConnect’s CPaaS platform you can create customized message flows at no additional cost and run them across your channels.

How it works

From first message to measurable results

  1. 1

    Connect

    Integrate through the ZafeConnect API or connect your existing systems. You could be live with Chatbot in as little as 2 weeks.

  2. 2

    Launch

    Send from one platform. Our system selects the most cost-efficient delivery method for you, with failover systems for network issues.

  3. 3

    Measure

    Follow performance in the analytics that are included in every ZafeConnect solution, and keep improving.

Typical use cases

  • Order status and delivery questions
  • Appointment booking and changes
  • First-line customer support and FAQs

FAQ

Chatbot: frequently asked questions

Which channels can a chatbot use?

Chatbots can run on interactive channels such as RCS and chat apps. Availability varies by channel and country.

Can the chatbot hand over to a person?

Yes. Flows can pass conversations to your team when a question needs a human.

What powers the chatbot’s answers?

Your own content, for example from a knowledge base, together with the flows you design.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to your use case.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.