Voice & numbers

Call anonymization: connect people, protect numbers

Connect customers and couriers, drivers or hosts without exposing anyone’s personal number.

Talk to us about Call Anonymization All products
  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

Capabilities

What you can do with Call Anonymization

Call anonymization, also called number masking, connects two people through a temporary intermediate number, so neither sees the other’s real phone number.

Privacy by design

Real numbers stay hidden from both parties.

Temporary connections

Sessions can be limited to a delivery or booking.

Communication stays in-platform

Customers and partners talk through your service.

Part of voice and numbers

Works with ZafeConnect voice and phone number products.

It protects privacy and keeps communication on your platform, which is valuable for marketplaces, delivery, travel and mobility services.

How it works

From first message to measurable results

  1. 1

    Connect

    Integrate through the ZafeConnect API or connect your existing systems. You could be live with Call Anonymization in as little as 2 weeks.

  2. 2

    Launch

    Send from one platform. Our system selects the most cost-efficient delivery method for you, with failover systems for network issues.

  3. 3

    Measure

    Follow performance in the analytics that are included in every ZafeConnect solution, and keep improving.

Typical use cases

  • Courier and customer calls during a delivery
  • Ride and mobility services
  • Marketplace buyer and seller conversations

FAQ

Call Anonymization: frequently asked questions

What is number masking?

Connecting two parties via an intermediate number so their real numbers are never shared.

Can the connection expire?

Yes. Masked sessions are typically tied to a task, such as a delivery or booking, and then end.

Does it work with text messages too?

Masking can also apply to messaging in many setups. Ask us about your use case.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to your use case.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.