Platform & automation

2-way messaging: turn broadcasts into conversations

Let customers answer your messages, ask questions and confirm appointments in real time.

Talk to us about 2-Way Messaging All products
  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

Capabilities

What you can do with 2-Way Messaging

With two-way messaging, customers can reply to your messages instead of just reading them. A reminder becomes a confirmation, a notification becomes a conversation.

Replies that matter

Receive customer answers and act on them automatically.

Flows and bots

Route replies into automated flows or to a person.

Opt-out handling

Respect customers’ choices and stay compliant.

Across channels

Works with SMS and rich channels such as RCS where available.

Replies can be routed to your systems, a chatbot or your team, using the customized message flows of the ZafeConnect platform.

How it works

From first message to measurable results

  1. 1

    Connect

    Integrate through the ZafeConnect API or connect your existing systems. You could be live with 2-Way Messaging in as little as 2 weeks.

  2. 2

    Launch

    Send from one platform. Our system selects the most cost-efficient delivery method for you, with failover systems for network issues.

  3. 3

    Measure

    Follow performance in the analytics that are included in every ZafeConnect solution, and keep improving.

Typical use cases

  • Confirm, cancel or reschedule appointments
  • Surveys and feedback requests
  • Customer service conversations

FAQ

2-Way Messaging: frequently asked questions

How do customers reply?

They answer the message in their phone’s messaging app, or use quick-reply buttons on rich channels such as RCS.

Where do replies go?

To your systems through the API, into an automated flow or chatbot, or to your team.

How are opt-outs handled?

Good practice and many regulations require an easy way to stop messages. We can help you set up opt-out handling.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to your use case.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.