Chat apps

Apple Messages for Business: conversations in iMessage

Meet customers in the Messages app on iPhone, iPad and Mac with verified, rich conversations.

Talk to us about Apple Messages for Business All products
  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

Capabilities

What you can do with Apple Messages for Business

Apple Messages for Business lets customers start a conversation with your company from places such as Maps, Safari and Siri, and continue it in the Messages app on their iPhone, iPad or Mac.

Verified business identity

Customers see your company name and logo in a trusted conversation.

Rich interactions

Use features such as quick replies, list pickers and time pickers where supported.

Customer-initiated entry points

Customers can start conversations from places like Maps, Safari and Siri.

Cost-efficient routing

Our routing starts with RCS and iMessage, the most cost-efficient methods.

ZafeConnect’s RCS and iMessage solutions are designed to personalize client interactions. Our system selects the most cost-efficient delivery method for you, starting with RCS and iMessage.

How it works

From first message to measurable results

  1. 1

    Connect

    Integrate through the ZafeConnect API or connect your existing systems. You could be live with Apple Messages for Business in as little as 2 weeks.

  2. 2

    Launch

    Send from one platform. Our system selects the most cost-efficient delivery method for you, with failover systems for network issues.

  3. 3

    Measure

    Follow performance in the analytics that are included in every ZafeConnect solution, and keep improving.

Typical use cases

  • Customer support from search and Maps
  • Appointment scheduling
  • Order status and product guidance

FAQ

Apple Messages for Business: frequently asked questions

Who starts the conversation?

In Apple Messages for Business, conversations are typically started by the customer from an Apple entry point such as Maps, Safari or Siri.

Do customers need an iPhone?

Messages for Business runs in the Messages app on Apple devices, so customers use an iPhone, iPad or Mac. For everyone else we can combine other channels.

How does it relate to RCS?

Both are rich messaging channels. ZafeConnect lets you use them together, starting with the most cost-efficient method for each recipient.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to your use case.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.