Industry

Messaging for travel and hospitality

Reach travellers wherever they are, on the channel they have with them.

Talk to us about this All industries
  • 98%+delivery rate
  • Up to 40%lower cost than traditional SMS
  • 24/7support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.

In brief

Travel & hospitality: messaging in brief

Confirmations, check-in details and live updates for guests on the move. ZafeConnect provides A2P SMS, WhatsApp Business and Push Notifications for this, connects to 190+ countries through direct operator connections, complemented by partner direct routes, and charges only for delivered messages.

What matters most
Reach across borders, Time-critical changes, Many channels and languages, Personal service
Products that fit
A2P SMS, WhatsApp Business, Push Notifications, RCS, Omnichannel
Network
190+ countries; direct operator connections, complemented by partner direct routes
Integration
REST API or existing systems; live in as little as 2 weeks
Pricing model
Pay per delivered message. No setup, system or operating fees and no subscription.
Delivery
A message delivery rate of over 98% (reported; not a delivery guarantee or SLA)

What matters

What matters most

Travellers move between countries, networks and devices. Airlines, hotels, rental companies and travel platforms need to reach them with confirmations, gate changes, check-in details and offers.

Reach across borders

Guests roam, so messages must work internationally.

Time-critical changes

Delays and gate changes need immediate delivery.

Many channels and languages

Guests use different apps and languages.

Personal service

Concierge-style conversations build loyalty.

How ZafeConnect helps

How ZafeConnect helps

ZafeConnect combines SMS, rich messaging, chat apps, push and email so guests can be reached on the channel that works for them.

Global platform

Worldwide reach with failover systems for network issues.

Many channels

SMS, RCS, WhatsApp Business, push and email on one platform.

Two-way service

Guests can ask questions and get answers in the same conversation.

Analytics included

Measure what works across channels.

Recommended products

Products that fit

Core messaging

A2P SMS

Reliable, cost-effective application-to-person text messages worldwide.

Learn more Chat apps

WhatsApp Business

Reach customers on WhatsApp with verified, conversational business messaging.

Learn more Mobile & payments

Push Notifications

Instant alerts and nudges to app users on iOS and Android.

Learn more Core messaging

RCS

Branded, interactive messages at a fraction of the cost of traditional SMS.

Learn more Core messaging

Omnichannel

SMS, RCS, iMessage, email and chat apps, managed and tracked together.

Learn more

FAQ

Frequently asked questions

Can we reach guests who are abroad?

Yes. Use channels that work internationally and let routing choose the best delivery method. Chat apps and push notifications also work over a data or Wi-Fi connection.

Which channel is best for urgent changes?

SMS is the broadest-reach channel for urgent changes, and push or chat apps can complement it. Combine them in one flow.

Can guests reply to our messages?

Yes. Two-way messaging and chat apps let guests reply, ask questions and confirm details.

Availability, features and requirements vary by country, operator and channel provider. Talk to us to confirm what applies to you.

  • 98%+message delivery rate
  • Up to 40%lower cost than traditional SMS
  • No hidden feesyou pay only for delivered messages
  • 2 weeksto go live – as little as
  • 24/7customer support

98%+ is ZafeConnect’s reported delivery rate, not a guarantee of delivery.